This tale starts maybe two years ago, when both my home phone (a landline of 42 years) & office phone (also a landline I'd had for over 20 years) stopped working due to problems in the line. Verizon pretty much refused to fix them & so I switched my office phone to a cell (which is why my cell phone has a 212 number). I also kept paying for my home phone, $43 month after month, even though I couldn't use it. I thought about how useful it was to have a landline during blackouts & other emergencies & I kept hoping they would fix it.
Finally, a couple months ago, I canceled my home phone. There was a small amount I still owed but they told me don't worry about it. Which I didn't, till I got a bill from a COLLECTION AGENCY for $16.48. Verizon said they sent a bill but I never got it. Blah blah blah, on the line to customer service, then financial services, then customer services—& just when they were wiping it out, my phone dropped the link!
I could have written a damn check but I was mad—I paid my bill month after month & got nothing, & all I asked is that they spot me that last really minuscule amount.
Taking a breather before I call back to see what happened...... YES! They took care of it. At least something worked.